• JOB DESCRIPTION

The purpose of the assistant position is to provide daily

technical users support in the entire spectrum of ICT

operations at the NRC Sudan – Kosti Country office, under

the supervision of the ICT Coordinator, ensures the

delivery of the services on information systems and

telecommunications to all staff.

RESPONSIBILITIES

Job description:

• Adhere to NRC policies, tools, handbooks and guidelines.

• Prepare and develop status reports as required by management.

• Ensure proper filing of documents.

• Provide help desk support to all users on IT issues.

• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment’s.

• Preparation and release of ICT resources to authorized users as approved.

• Diagnosis and resolution of hardware, software or connectivity problems.

• Provide support to the office staff upon request in the use of systems and applications.

• Schedule regular computer-related service & maintenance.

• Setup internet connectivity for all staff as well as visitors.

• Performs other duties, as required or as requested by line manager.

Qualifications:

•  Bachelor in Information Technology or related field.

• Minimum of 2 years relevant work experience.

Education field:

• Information Technology or related field.
  Education level:
  College / University, Bachelor's degree.

Personal qualities:

• Demonstrate proficiency in providing user support for
  all typical office ICT specially
  LAN/WAN/VSAT/Wireless technologies, Cisco
  Switches & Routers.

• Good communication and interpersonal skills.
  Ability to keep up to date with modern trends in
  technology and match this with internal specifics.

• Possess cultural awareness and sensitivity.

• Ability to analyze, troubleshoot, support and
  implement technical solutions at all levels.

• Ability to work independently and as part of a team.

Language:
Arabic.
English.

QUALIFICATIONS

• Generic professional competencies:

• Experience from working in IT functions.

• Previous experience from working in networking and
  software and hardware maintenance.

• Documented results related to the position’s
  responsibilities.

• Behavioral competencies:
  Planning and delivering results.

• Empowering and building trust.
  Communicating with impact and respect.

ABOUT US

   The Norwegian Refugee Council (NRC) is a global
humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where
others cannot, tackling some of the world's most
dangerous and difficult crises. Bring your skills and
dedication to an organisation recognised for providing
high quality aid and for defending the rights of refugees
and internally displaced people.
At NRC, we give responsibility to employees at all levels
and foster professional growth and innovative teams. You
can expect a supportive culture and an open dialogue
with management. We are committed to diversity, equity
and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all
employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment
and specifically sexual exploitation, abuse and sexual
harassment (SEAH)
• always report. NRC has a zero-tolerance approach to
inaction against exploitation, abuse and SEAH